Operations & Support
When someone's donation or payment doesn't behave, they need a human who genuinely gets it. Cause Vision is hiring a Customer Support Specialist to be that human — resolving tickets across our giving and payments products with speed, empathy, and real crypto literacy.
You will own frontline support in Zendesk, triage and escalate technical issues to engineering, turn recurring problems into help-center articles, and be the voice of the user in our product discussions. You can explain gas fees to a grandmother and a stuck transaction to an engineer.
Fluency in English plus at least one other language is a strong plus — our givers are global. Support experience at a crypto exchange, wallet, or fintech is exactly what we're looking for.
It takes about five minutes to apply. We review every application — a human, not a bot, makes the call.
Apply for this role